personalized help

Support plans

Our experts will help you whenever you need. A personal customer engineer who understands your needs and is able to provide solutions that are best suited to your business will be available.

Telephone and ticket support 24×7

For when your critical services require assistance to be on-hand 24×7

Guaranteed response time

We guarantee a maximum response time to your incidents. If we fail to meet this, we will refund of the cost of that month’s support plan.

Ingeniero de cliente personal

We guarantee a maximum response time to your incidents. If we fail to meet this, we will refund of the cost of that month’s support plan.

Priority treatment by support engineers

Your most critical incidents will be placed at the top of the list for immediate attention.

we adapt to you

We include support plan prices

Basic

Free

Commercial-technical assistance

Telephone and ticket during business hours
Telephone and ticket 24/7
Personal client engineer

Technical incidences

Guaranteed response time: 8 hours
Service Status notifications
Telephone and ticket support during business hours
Telephone and ticket support 24/7
Priority treatment by support engineers

Out-of-warranty interventions

Treatment during business hours
Urgent treatment 24/7
Estimate €9.95 + Tax
Without contract commitments
*Tax not included>

Advanced

49€*/month

Commercial-technical assistance

Telephone and ticket during business hours
Telephone and ticket 24/7
Personal client engineer

Technical incidences

Guaranteed response time: 2 hours
Service Status notifications
Telephone and ticket support during business hours
Telephone and ticket support 24/7
Priority treatment by support engineers

Out-of-warranty interventions

Treatment during business hours
Urgent treatment 24/7
Free Estimate
12 month contract commitment
*Tax not included

Premium

From €499/month

Commercial-technical assistance

Telephone and ticket during business hours
Telephone and ticket 24/7
Personal client engineer

Technical incidences

Guaranteed response time 1 hour
Service Status notifications
Telephone and ticket support during business hours
Telephone and ticket support 24/7
Priority treatment by support engineers

Out-of-warranty interventions

Treatment during business hours
Urgent treatment 24/7
Free Estimate
Without contract commitments
*Tax not included

Basic

Free

Commercial-technical assistance

Guaranteed response time: 8 hours

Technical incidences

Telephone and ticket during business hours
Service Status notifications

Out-of-warranty interventions

Treatment during business hours
Estimate: €9.95 + Tax

Advanced

49€*/month

Commercial-technical assistance

Telephone and ticket during business hours
Personal client engineer

Technical incidences

Guaranteed response time: 2 hours
Service Status notifications
Telephone and ticket support during business hours
Telephone and ticket support 24/7

Out-of-warranty interventions

Treatment during business hours
Free Estimate
12 month contract commitment
*Tax not included

Premium

From €499*/month

Commercial-technical assistance

Telephone and ticket during business hours
Telephone and ticket 24/7
Personal client engineer

Technical incidences

Guaranteed response time: 1 1 hour
Service Status notifications
Telephone and ticket support during business hours
Telephone and ticket support 24/7
Priority treatment by support engineers

Out-of-warranty interventions

Treatment during business hours
Urgent treatment 24/7
Free Estimate

*Tax not included