personalized help

Support plans

Our experts will help you whenever you need. A personal customer engineer who understands your needs and is able to provide solutions that are best suited to your business will be available.

Telephone and ticket support 24×7

For when your critical services require assistance to be on-hand 24×7

Guaranteed response time

We guarantee a maximum response time to your incidents. If we fail to meet this, we will refund of the cost of that month’s support plan.

Ingeniero de cliente personal

We guarantee a maximum response time to your incidents. If we fail to meet this, we will refund of the cost of that month’s support plan.

Priority treatment by support engineers

Your most critical incidents will be placed at the top of the list for immediate attention.

we adapt to you

We include support plan prices

Basic

Free
Commercial-technical assistance
  • Telephone and ticket during business hours
  • Telephone and ticket 24/7
  • Personal client engineer
Technical incidences
  • Guaranteed response time: 8 hours
  • Service Status notifications
  • Telephone and ticket support during business hours
  • Telephone and ticket support 24/7
  • Priority treatment by support engineers
Out-of-warranty interventions
  • Treatment during business hours
  • Urgent treatment 24/7
  • Estimate €9.95 + Tax
  • Without contract commitments
  • *Tax not included>

Advanced

49€*/month
Commercial-technical assistance
  • Telephone and ticket during business hours
  • Telephone and ticket 24/7
  • Personal client engineer
Technical incidences
  • Guaranteed response time: 2 hours
  • Service Status notifications
  • Telephone and ticket support during business hours
  • Telephone and ticket support 24/7
  • Priority treatment by support engineers
Out-of-warranty interventions
  • Treatment during business hours
  • Urgent treatment 24/7
  • Free Estimate
  • 12 month contract commitment
  • *Tax not included

Premium

From €499/month
Commercial-technical assistance
  • Telephone and ticket during business hours
  • Telephone and ticket 24/7
  • Personal client engineer
Technical incidences
  • Guaranteed response time 1 hour
  • Service Status notifications
  • Telephone and ticket support during business hours
  • Telephone and ticket support 24/7
  • Priority treatment by support engineers
Out-of-warranty interventions
  • Treatment during business hours
  • Urgent treatment 24/7
  • Free Estimate
  • Without contract commitments
  • *Tax not included

Basic

Free
Commercial-technical assistance
  • Guaranteed response time: 8 hours
Technical incidences
  • Telephone and ticket during business hours
  • Service Status notifications
Out-of-warranty interventions
  • Treatment during business hours
  • Estimate: €9.95 + Tax

Advanced

49€*/month
Commercial-technical assistance
  • Telephone and ticket during business hours
  • Personal client engineer
Technical incidences
  • Guaranteed response time: 2 hours
  • Service Status notifications
  • Telephone and ticket support during business hours
  • Telephone and ticket support 24/7
Out-of-warranty interventions
  • Treatment during business hours
  • Free Estimate
  • 12 month contract commitment
  • *Tax not included

Premium

From €499*/month
Commercial-technical assistance
  • Telephone and ticket during business hours
  • Telephone and ticket 24/7
  • Personal client engineer
Technical incidences
  • Guaranteed response time: 1 1 hour
  • Service Status notifications
  • Telephone and ticket support during business hours
  • Telephone and ticket support 24/7
  • Priority treatment by support engineers
Out-of-warranty interventions
  • Treatment during business hours
  • Urgent treatment 24/7
  • Free Estimate
  • *Tax not included