All the flexibility needed in customer service, provided by a service that allows you to launch multiple campaigns, manage the agents activities and have all the necessary information of your customers to establish successful calls.
Simplicity when creating or setting up campaigns, forms, IVRs or call queues. Possibility of arranging different user roles in a single tool.
Make automatic outbound calls, therefore contacting operators with future customers. Generate calls seeking the highest efficiency and productivity with your work team.
Ensure the success of your calls, monitoring communications between operators and your customers.
Monitor conversations and assist your agents while talking to a customer without being heard.
Possibility of launching calls automatically through a customer database.
Real-time statistics, call details, customizable graphics and call monitoring to take full control over the agents.
1. The system generates outgoing calls using a phone number database.
2. Calls are assigned to the agent automatically, therefore initializing communications with customers.
3. The predictive dialer will generate the calls, optimizing efficiency and improving connection times.
4. The operator receives the users information and processes it into the database through forms.
5. Information can be exported in different formats, such as spreadsheets or similar.
1. The contact center receives the calls, and are assigned to different agents by the call queues, optimizing wait times and resources.
2. Through a database, the customer that is calling can be identified. This way personalization is enhanced and attention is improved.
Explore our online demo and convince yourself about what we can offer.