Cloud Solutions

100% Virtual Call Center

All the flexibility needed in customer service, provided by a service that allows you to launch multiple campaigns, manage the agents activities and have all the necessary information of your customers to establish successful calls.

Icono de la Centralita Virtualizada + Call Center

Web interface

Simplicity when creating or setting up campaigns, forms, IVRs or call queues. Possibility of arranging different user roles in a single tool.

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Predictive dialer

Make automatic outbound calls, therefore contacting operators with future customers. Generate calls seeking the highest efficiency and productivity with your work team.

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Call Recording

Ensure the success of your calls, monitoring communications between operators and your customers.

Centralita Issabel para empresas

Spy and Whisper function

Monitor conversations and assist your agents while talking to a customer without being heard.

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Automatic outbound dialer

Possibility of launching calls automatically through a customer database.

Call Center para empresas

Statistics and reports

Real-time statistics, call details, customizable graphics and call monitoring to take full control over the agents.

Promotes real time collaboration, improves agents and supervisors productivity through Unified Communications.

Powerful, robust, flexible and easy-to-use solution, designed to efficiently automate and manage a Call Center. Allows the management of incoming and outgoing call campaigns through a private panel and an interface for call administration.

The power of a Virtual PBX integrated in a Call Center

Explore our online demo and convince yourself about what we can offer.

Statistical Reports

  • Break Reports
  • Call details
  • Calls per hour
  • Calls by agent
  • Standby or wait time
  • Login and Logout time
  • Successful incoming calls
  • Calls by hour
  • Agent monitoring
  • Monitoreo de llamadas entrantes
  • Incoming calls monitoring
  • General Report: Connection time
  • Reports of used trunks per hour in a day
Informes de la Centralita Virtualizada Issabel
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Real-Time Reports

  • Agent monitoring
  • Incoming calls monitoring
  • Campaign monitoring
  • Agent numbers
  • Types of calls
  • Answered calls
  • Duration and average
  • Longest call
  • Start and finish date. Login totals
  • Incoming and outgoing calls
  • Time in calls
  • Service status

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Start using our solutions in just a few minutes, with no activation fees or contract obligations.