Cloud Solutions

100% Virtual Call Center

All the flexibility needed in customer service, provided by a service that allows you to launch multiple campaigns, manage the agents activities and have all the necessary information of your customers to establish successful calls.

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Web interface

Simplicity when creating or setting up campaigns, forms, IVRs or call queues. Possibility of arranging different user roles in a single tool.

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Predictive dialer

Make automatic outbound calls, therefore contacting operators with future customers. Generate calls seeking the highest efficiency and productivity with your work team.

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Call Recording

Ensure the success of your calls, monitoring communications between operators and your customers.

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Spy and Whisper function

Monitor conversations and assist your agents while talking to a customer without being heard.

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Automatic outbound dialer

Possibility of launching calls automatically through a customer database.

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Statistics and reports

Real-time statistics, call details, customizable graphics and call monitoring to take full control over the agents.

The power of a Virtual PBX integrated in a Call Center

Explore our online demo and convince yourself about what we can offer.

Statistical Reports

  • Break Reports
  • Call details
  • Calls per hour
  • Calls by agent
  • Standby or wait time
  • Login and Logout time
  • Successful incoming calls
  • Calls by hour
  • Agent monitoring
  • Monitoreo de llamadas entrantes
  • Incoming calls monitoring
  • General Report: Connection time
  • Reports of used trunks per hour in a day
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Real-Time Reports

  • Agent monitoring
  • Incoming calls monitoring
  • Campaign monitoring
  • Agent numbers
  • Types of calls
  • Answered calls
  • Duration and average
  • Longest call
  • Start and finish date. Login totals
  • Incoming and outgoing calls
  • Time in calls
  • Service status