Unify your communications, save on installations, maintenance and technicians. We offer an advanced telephone service solution for your company.
Select from the repository or upload your own audio files so that the music plays while customers are on hold. Choose from our default prompts or customize your own messages to randomly play in the call queue to encourage customers to stay on the line.
Communicate with your team members or clients from anywhere. Establish online meetings and group conference calls.
It allows you to forward calls directed to your phone, to a different number, previously programmed or directly to a different phone without disconnecting the call.
Enables multiple incoming call management without losing any calls. The call queue strategy allows call reception in a number of extensions at the same time and with a defined strategy (simultaneously, sequentially, etc.). Incoming calls are directed to the call queue and customers enjoy on hold music and customizable prompt messages.
Obtain downloadable call logs in CSV format. Know the number of calls answered by each extension even if it’s part of the call queue, or those calls that have not been answered.
Activate your voicemail when needed and don’t miss any calls while out of the office or not able to attend customers.
Attend and redirect incoming calls automatically according to departments, languages or schedules.
Establish call filters by time slots, departments, languages, phone numbers or location in order to attend customer in the way that best suits you.
Route incoming calls within the different departments of your company.
Multiple device access. Create extensions and use your SIP line telephone service from multiple devices: Softphones for computers, ATA “Analogue Telephone Adapter”, IP phones or mobile phone VoIP applications. All you need is an Internet connection.
Secure access control.
Greater security in your calls, restricting outgoing calls only from an authorized IP.
Security on your control panel.
Receive notifications whenever your control panel is accessed or a changes are made.
SIP Line fully manageable from your user panel.
Call from anywhere in the world at very low rates.
Activate e-voicemail service and never miss a call. Access from your email or mobile phone.
Make video calls with our netelip softphone or on our iPhone and Android apps.
Send SMS messages.
Send SMS messages from your netelip user panel using our apps or send Bulk SMS messages with our API.
Choose the phone number you want to show, whether it's a netelip phone number or if it belongs to other fixed or mobile operators, as long as you are the owner of that number.
Activate the multiple call forwarding option with different numbers to continue online.
Hidden number ID.
Hide your phone number using your user control panel.
Manage up to 30 simultaneous calls.
Define your incoming calls business strategy. Receive calls in a specific group of members (extensions) or end in your voicemail. The user has the possibility to give the call a maximum waiting time once entered the call queue and once that maximum time has passed, it can be destined to a voice mailbox, that way you won't lose any calls..
Custom call routing answering rules.
Indicate numbers what instructions to follow inside the Virtual PBX Switchboard.
IVR - Virtual receptionist.
Answer calls by welcoming customers and redirecting them depending on the department, language or schedule, among other options.
Contestador automático personalizado.
Activate your voicemail and use a personalized voice recording.
Make multiconferences with the extensions you desire
Call transfering between extensions.
Transfer external calls to other extensions.
Customizable on hold music.
Upload your own audio files and personalize your on hold melody for your calls.
Create extension groups, add, delete or rename group members according to your needs.
Extensions status indicator (BLF).
Control in real time if the extensions of your vPBX are active to receive or issue calls, and which are communicating or receiving calls with the Busy Lamp Field (BLF).
Avoid missing a call ringing on a colleage's extension, now we can retrieve it by simply dialing *99 followed by the extension number in order to pick up the call.
Activate call forwarding at any time, by simply dialing a code from your extension.
Choose your country's dialing plan to avoid dialing the international prefix on your calls. Simple and convenient.
Direct extension dialing.
Callers can directly dial the extension in the IVR without waiting to hear options or pass a filter.
Outgoing calls restrictions.
Decide if you want to restrict outgoing calls to certain destinations.
Time slot filters.
Manage calls according to business days and hours.
Incoming calls rejection.
Decide if you wish to reject incoming calls from certain prefixes or telephone numbers.
Allow certain extensions to only receive calls and restrict all outgoing calls to other extensions.
Melody player available.
A selection of melodies available to use in your Virtual PBX Switchboard.
Creador de locuciones (TTS) Text to speech. Crea tus propias locuciones online. Añade texto, elige la voz y crea tu locución.
Text to speech voice creator (TTS).
Create your own greetings online. Add text, choose the voice and create your greeting.
Support via tickets.
Open tickets from your user panel whenever you need support or have any doubts or suggestions.
Use the vPBX wizard to set up the basic configurations of your Virtual PBX switchboard.
IP devices autoconfigurator.
Configure your devices easily from your control panel.
History of all queries, through the online ticket system.
Choose whether you wish to pay for services using prepaid or by direct debit.
Your bills in real-time upon payment, download them whenever you wish from your user panel.
Calls report in real time.
Up to the minute information of your incoming calls of your netelip phone number and those made from your SIP line.
Thanks to this feature, you may record both incoming and outgoing calls of your vPBX.
To select the outgoing calls recordings, there are two methods depending on whether it is automatic or on demand:
Automatic outgoing call recording:
From your vPBX you can select the extension you wish to activate to record these calls.
On demand call recording:
Dial “*3” during the call you wish to call. This option is invalid if the “automatic outgoing call recording” feature is activated.
Conference room recording:
Play and download conference room audio files.
Price: 4.95€/month (tax not included).
Choose between several professional speakers to record your vPBX greeting. Choose between male or female and various languages. Access this service through your control panel.
Price: 36€ per voice recording (tax not included).
Link your database with your vPBX. Create dynamic speech based on the phone number of the user, their password, etc.
Price: 1€/month. (tax not included).
Discover multiple functionalities on your Virtual PBX Switchboard. You’ll have a private self-configuring user panel at your disposal.
Allow companies a qualitative leap in the improvement of their telephone service, a key aspect for business success. Project a more professional image to your clients.
Unify communications of your company with different physical locations, which will facilitate daily communications between your employees. Answer calls from your "mobile phone", "SIP device", or "computer" anywhere in the world.
You will have all the advanced functionalities of a conventional switchboard. By being hosted on our servers, you'll save on installations, maintenance, specialized technical staff and without incurring initial investment expenses.
Customer support Monday to Friday: 8:30h / 21:00h Tel. 44 (20) 34114454 Email: firstname.lastname@example.org
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