APVoice API allows your applications to have live control over your incoming and outgoing calls, allowing you to carry out actions on calls in relation to what the caller or person called says or presses on their telephone keypad.
Expand your horizons to endless possibilities of communication. We offer your company a collaborative, secure, flexible and profitable platform without the need to invest in your own infrastructures, acquisition costs or maintenance.
If you also have vPBX, you will have more features
You can access a simple layer of customization for your apps and integrations.
Program your own call launcher that is connected to your customer service center. Thanks to the API Voice you can launch calls automatically to a telephone database. When the user answers the call, you can pass it to an extension available for the operator to comment on a specific offer or promotion.
Create your own call reception service for automated information. You will only have to generate the flow of dialogue between your system and the caller through the “Voice to Text” and “Text to Speech” functions of the API Voice. Your system can ask the caller in which product or service he or she is interested, with the API Voice features.
It generates a system of recoveries by a call to your clients requesting the payment by VISA of its pending invoices. You should ask him to type in the digits of his credit card, which will be collected through the DTMF functions and send to your system so that they generate the charge through the VISA collection platform.
For call centers that prioritize waiting times, they have the option of diverting overflow calls to an automated system, so calls can be addressed and / or automatically guided when their lines are saturated or attention times are high.
Allow your customer to be attended directly by their assigned salesperson even if their call comes in through a header number. Filter the incoming calls through your identifier (CLI) or by asking the customer to enter their user code.
Customer support Monday to Friday: 8:30h / 21:00h Tel. 44 (20) 34114454 Email: firstname.lastname@example.org
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