| | Support | | | | | Find answers to all your frequently asked questions.
Get more information about your doubt looking at the frequently asked questions. In case you do not find your question, please sen us an e-mail to
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. We will be pleased to help you. | | | What VoIP means? | | | | VoIP is an acronym for Voice over Internet Protocol. Other possible denominations are : Internet telephony or IP telephony. | | |
What are the benefits of VoIP thecnology over conventional long distance telephone service? | | | VoIP technology allows you get long distance telephone services accessible and excellent quality.
Despite this service uses Internet connection, the user not always needs a computer. | | |
What should I do to enjoy Netelip service? | | | It is very easy, just follow this steps:
1) Open Netelip web site at http://www.netelip.com
2) Enter section "Sign up"
3) Fill in all fields
4) Click on send
5) Follow instructions received by confirmation e-mail. | | |
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What are the benefits of being a Netelip client? | | | Free calls to all Netelip clients worldwide
Save money in calls up to 80%
Maximum quality
Multilingual Customer support
No connection charge
International presence
Free joining fee
Technical support
Free line rental
Billing and calls control through our website.
Customer satisfaction guaranteed | | |
Who could I speak to for free with Netelip and what it is for? | | | You could make calls for free to any person who is a Netelip customer.
Imagine you could call and speak always for free with all your clients, business contacts, providers, relatives and friends anywhere worldwide and to the rest of telephones saving up to 80%.
You should only know the name of the user you wish to call and dial : 4 + username.
For instance, in case your friend´s user name is "juancho", You should dial : 4juancho
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What are the payment modalities to buy? | | | | Netelip accept 3 payments using your credit or debit card, using PayPal or by bank transfer. | | |
Can Asterisk be configurated to use Netelip service? | | | | Sure, you just need to sign up, Once registered, you will received an e-mail containing configuration details for VoIP software or device using SIP protocol. Please, follow the steps explained here. | | |
How many simultaneous calls can I make and receive? | | | | Netelip allows you make simultaneous calls unlimited and also receiving up 2 simultaneous calls, excepting Málaga telephone numbers ( VoIP and geographics) that allows up 30 incoming calls. | | |
Could I configure my Nokia´s VoIP client with Netelip service? | | | | Absolutely, just follow the steps explained here. | | |
Where can I use the short code 104018 and so make calls through Netelip network? | | | | You can make calls from any landline number belongs to "Telefonica de España" and that lanline number need to be registered in the site "associated numbers" inside your Netelip private area. | | |
What are the "associated numbers"? | | | | These are telephone numbers added in your private area, and will let you make calls from any mobile or landline number at Netelip prices. | | |
Does my credit have an expiration date? | | | | No, your credit never expires. | | |
Could I buy phone numbers with my credit? | | | | No. When you top your credit up, you are adding credit to your account to make calls and send sms. To purchase numbers, payments are made independient and not deducted from your account balance. | | |
How can I configure my X-Lite with Netelipe service? | | | | Follow instructions clickling here. | | |
How can I configure my X-Lite with Netelipe service? | | | | Follow instructions clickling here. | | |
Problems with receiving calls on the PAP2 | | | One customer told us the following problem with your account has been configured on your PAP2 Netelip:
"- I have a Netelip line in my house and it happened to me two or three times I can not receive calls but I can do calls."
According to customer research tells us about your router (Comtrend CT5635, of which Telefónica usually installed), the router brings a choice to handle SIP messages enabled by default, so that sometimes answers the PAP2 router instead of the server with the answer ... "404 timeout (this response makes the server hang up the call).
Solution: Disable this option (called SIP ALG in Comtrend CT5365), and activate the NAT keep enable and Nat keep alive in your PAP2.
We have Added this incidence in our FAQ section to help all customers who have problems of this type, check the settings on your router if you have this option enabled.
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How can I make a dialplan for my SPA3102? | | | Below, it shows a command syntax description to make a dialplan for your Linksys SPA3102.:
() Parentheses are used to defined the dialplan beginning and ending. Therefore, the dialplan must start with parenthese opening and finnish with parenthese closing.
| Should you need to make several dialplans, you must separate them by |.
x is used to represent a wildcard digit ( between 0-9 in a dialpad).
0-9 is used to represent 0-9 in the phone keyboard.
# is used to represent # in the phone keyboard.
* is used to represent * in the phone keyboard.
. is used to represent a repetition.
<:> Is used to make a replacement. E.g. <03:9811> replace 03 by 9811.
S0 Force ATA to dial inmediately ( no wait for more digits).
<:@gw0> This represents the fixed line (PSTN).
<:@gw1> This is an advanced feature.
<:@gw2> This is an advanced feature.
<:@gw3> This is an advanced feature.
<:@gw4> This is an advanced feature.
, Provide a dial tone.
! Is used to ban predefined numbers.
[] Define options. E.g. [69] is 6 or 9.
[6-9] Indicates range 6,7,8,9.
Dialplan example: Make international and mobile phone calls through to Netelip and the rest of calls through analogic line:
(*xxS0|[00]x.S0|[6]x.S0|[98]x.<:@gw0>S0|x.<:@gw0>S0).
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Optimizing your Router for IP telephony | | | Multiple factors determine communications quality through an IP telephony platform, among which include connection speed, ISP barriers-such as blocking the usual ports of access of these applications and voice codec besides software and hardware.
To see more information about this topic click here
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| |  | Category | | | | | | |  | Contact details | | | | C/ Graham Bell,
Edif. Hevimar 1º Ofic. 14
Parque Tecnológico de
Andalucía 29.590 Campanillas
Málaga, España
Tel.:+34 902 750 902
E-mail:
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